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Our
*** WILDCAT GREECE ***
Policies
Please insert/replace your own text here - this is only a suggestion
to help get you started, and your policies can be very different
Returns Are Simple!
Simply email our site to obtain a RA (return authorization) number,
provide full details of your original order:
Order ID
Order date
Your name
Your email address
You must include the original shipping documents that you received
with your original order. This will help us find your order to process
the refund/return.
Our Returns
Policy
Within 30 days of receipt of your goods (including gifts),
you may return any of the following items to Our Store.com, for
any reason, for a full refund (we will also refund the freight cost
if the return is because of our mistake):
- Any product in its original condition with original packaging
and accessories Any unopened (must be still in its plastic wrap)
CD, DVD, software, video game, cassette tape, vinyl record,
or VHS video tape
- Any software title purchased by download (you must delete
the software from your computer)
- We can only process returns and refunds for items purchased
from Our Store.com.
- We cannot exchange items unless they are defective or damaged.
Items that are returned more than 30 days after shipping, will
be charged a restocking fee of
€
25 or 5% at our discretion. We cannot accept items returned
after 60 days or that are in unsellable condition, or that have
missing parts.
Special Exceptions
Computers systems and mobile phones. These products cannot be returned
more than 30 days after shipping to you. Please contact the manufacturer
directly for return information where their returns policy is longer
than that listed at this site.
Exchanges of Damaged or Defective Items
Our Store.com can exchange items only if they are defective
or damaged. To exchange an item, visit our online RETURNS DEPARTMENT.
Refunds
We'll notify you via e-mail of your refund once we've received and
processed the returned item. You will receive a refund in the same
manner of payment originally used for purchase within 7 to 14 business
days of our receiving your return. If your return is not due to
our error, we will deduct the shipping costs from your refund.
Returning a gift?
You'll receive a gift certificate for the value of your return,
which can be used at any time toward your purchases at Our Store.com.
The gift certificate will be mailed to you at the same address to
which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a
promotional coupon or code, that part of your refund will be credited
to your account, available to use the next time you place an order
at Our Store.com. This does not apply if the promotion has expired.
Packing and Sending Your Return
Just a few simple steps:
Visit our online RETURNS DEPARTMENT and obtain a mailing label.
Pack the items along with the packing slip (receipt) securely in
a box. Please ensure you use sufficient padding to avoid damage
in transit.
All damaged goods remain your responsibility unless receipt was
declined by you due to damage in transit. You can use the box the
items arrived in or another box, if you prefer. Affix the shipping
label to the outside of the box. Please note that return mailing
labels obtained from our online RETURNS DEPARTMENT are valid for
domestic returns only. In addition, if you use a mailing label provided
by our RETURNS DEPARTMENT and your return is not the result of our
error, the shipping cost of that returned item will be deducted
from your refund.
Lost Your
Packing Slip?
Don't worry! If you ordered the item yourself, you can still
return it via our online RETURNS DEPARTMENT. What if the item was
given to you as a gift, and you don't have the packing slip or the
order number? No problem. Enclose a separate sheet of paper noting
the name and e-mail address of the person who purchased the gift,
along with the reason for your return, and send the package to the
appropriate address below:
For all products except desktop and notebook computers and Mobile
phones:
Returns Department:
Address 1
Address 2
Address 3
Still have questions?
Contact Us.
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